Nextgen Insights specializes in delivering comprehensive customer experience evaluations through anonymous and mystery shopping services. Our core mission is to empower businesses with 360° observation and data-driven insights that reveal the true customer experience and identify areas for improvement.
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As the Founder & Director of Nextgen Group Solutions, I am proud to present our business, Nextgen Insights as a partner in driving customer excellence and growth. In today’s competitive landscape, understanding the customer’s experience has never been more crucial. At Nextgen, we believe that a business’s success is directly tied to how well it meets and exceeds customer expectations.
Our mission is to provide businesses with invaluable, unbiased insights through our mystery shopping and consulting services. We are committed to helping our clients enhance the quality of their services, foster customer loyalty, and increase revenue by delivering actionable, real-world data.
We understand the complexities of managing customer expectations and the importance of continuous improvement. With every project we undertake, our goal is to be a catalyst for positive change, offering tailored solutions that align with our clients’ needs and objectives.
Thank you for considering Nextgen Insights as your trusted partner. Together, we can elevate customer experiences and unlock new growth opportunities for your business.
Anonymous assessments of customer experiences across various touchpoints, providing unbiased feedback on service quality and performance.
In-depth reports with actionable insights, enable businesses to gauge their strengths and identify areas for improvement.
Customized recommendations are developed based on the insights gathered through mystery shopping, aimed at helping businesses improve customer satisfaction, strengthen brand experience, and build long-term loyalty.
Identification of potential areas for business growth through enhanced customer service and streamlined operations.
Timely Delivery
We guarantee a comprehensive report with actionable insights will be delivered within 30 days of completing the mystery shopping assessment. We value our clients’ time and believe that timely feedback is critical to making informed decisions.
Accuracy and Objectivity
Our reports are built on the foundation of accurate, unbiased observations. We commit to providing insights that reflect the true customer experience, helping our clients identify strengths and areas for improvement with clarity and precision.
Tailored Solutions
Every business is unique, and so are our solutions. We take the time to understand our client’s goals and challenges, offering customized recommendations that are aligned with their business objectives.
Confidentiality and Discretion
We adhere to the highest standards of confidentiality in conducting our mystery shopping services. Our clients’ data and insights are handled with the utmost care and professionalism.
A boutique hotel may require less detailed evaluation compared to a large resort or hotel chain. On the other hand, stay booking and other expenses vary from small hotels to luxury hotels, so the price can vary accordingly.
The pricing range varies based on the number of touchpoints being assessed. (e.g., housekeeping, restaurant, spa, gym, pool, customer service, etc).
If the mystery shopping requires multiple visits or stays, this will influence the pricing.
Prices can be adjusted if the hotel requests specific criteria or a more intensive shopping experience.
Consultation is an add-on, and they are made by experts from the service & hospitality industry. On the other hand, consultations help businesses to elevate the customer experience.
Contractual deals come with bigger pricing benefits for the clients.
Proposal & Quoting
Sign Agreement
Mystery Shopper in Action
Report Delivery within 30 days
Payment
What is mystery shopping and how does it work?
Mystery shopping is a method of evaluating customer service and overall experience by sending anonymous shoppers to act like regular customers. At Nextgen Insights, our trained shoppers assess various touchpoints such as customer service, cleanliness, responsiveness, and more. A comprehensive report is then generated with actionable insights.
What industries do you specialize in?
We specialize in customer-centric industries such as hospitality, retail, and service sectors. Whether you’re a boutique hotel, a chain of stores, or a spa, we tailor our mystery shopping and consulting services to meet your unique business needs.
How long does it take to receive the evaluation report?
We guarantee timely delivery of a detailed customer experience report within 30 days of completing the mystery shopping assessment, ensuring you receive accurate and actionable feedback promptly.
What makes your service different from other mystery shopping providers?
Nextgen Insights combines discreet, unbiased evaluation with customized consulting services delivered by industry experts. Our approach emphasizes accuracy, confidentiality, and tailored recommendations that align with your business goals to boost revenue and customer satisfaction.
How is pricing determined for your services?
Pricing depends on several factors including:
• Size and type of establishment
• Number of touchpoints evaluated
• Number of visits or stays required
• Customization level of the assessment
• Whether consultation services are included
• One-off or contractual engagement
We provide transparent quotes based on your specific requirements.
